Lumiens - FAQ

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FAQ

Where do I buy Lumiens products?

A: If you're looking for the best price and service, you can purchased our products directly from our website by clicking here.

Where can I buy a replacement for the AC adapter?

A: You can purchase an AC adapter replacement by clicking here.

Is it safe to purchase directly at LUMIENS.com?

A: It's 100% safe to purchased from us. Our website is hosted with AWS (Amazon Web Services, one of the best in the business, if not the best!). We also use Stripe and PayPal as payment methods (two of the best payment processors in the market). You can find our terms of use by click here. You can also find our privacy policy by clicking here.

How long does it take for the products to arrive after I purchase them?

A: You can choose the shipping method. 5-7 business days or 2-3 days express shipping. We partner with USPS, UPS and FedEX to offer the fastest and cheapest shipping service to your address.

For how long you've been making/selling portable LED lights?

A: We've been in business since January 2014. We've sold over 150,000 units of our products to more than 100,000 customers. To learn more who we are, click here!

Are the items covered under warranty? For how long?

A: Yes! We offer a 5-Year Limited Warranty for all products we make. Click here to see our warranty policy.

The item I was looking for is out of stock. When will you have more in stock?

A: Please contact us by clicking here. We'll let you know when the item will be back in stock.

Are you planning on releasing new products in the future?

A: We're always releasing new products. If we don't make the product you're looking for right now, we'll probably have it in couple months. Click here to Subscribe to our email at the bottom right of the home page of our website. We'll send you news about upcoming releases. You can always send us a message by clicking here and we'll let you know what products are going to be released in the near future!

How can I contact you?

A: Just click here and send us a message. We'll reply in 24 business hours!

I have a problem with an order I placed. What should I do?

A: Please contact us by click here.

I received my product but I think it's defective, can you help me?

A: If you received the item no more than 30 days ago, click here to start a return. If you received the item more than 30 days ago, click here to file a warranty claim. We offer a 30-Day Money Back Guarantee and a 5-Year Warranty. We'll do everything we can to make it right!

How can I return my product and get a refund?

A: We offer a 30-Day Money Back Guarantee. You can return the product within 30 days of delivery. To return an item, you can start a return by clicking here. We'll help with that as soon as possible! You can also find our return policy by clicking here.

Can I exchange an item that I just purchased?

A: You'll need to return the item for a full refund and then you can purchase the new item. You can always purchase the new item right away while you wait for the refund if you're in hurry. You can return an item within 30 days of delivery. Start a return by clicking here. We'll do our best to help you! You can also find our return policy by clicking here.

Where can I find your privacy policy?

A: You can find our privacy policy clicking here. You can also find our terms of use by clicking here.

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